An Interview with ServiceNow CEO Bill McDermott about Enterprise AI Agents (Stratechery)
Why I’m sharing & what I found interesting
The framing of AI not as an add-on feature, but as the ultimate interface layer that abstracts decades of legacy backend chaos into a single conversational thread.
We are aggressively moving toward the "Agentic UI." I share this to push product and engineering leaders to stop building complex dashboards and start building resolution engines. The user shouldn't have to navigate our architecture to get an answer.