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From My Keyboard

[Thought Leadership]

The Crossover: Human X Agentic

The Model Context Protocol (MCP): The End of the "Connector" Tax

The $1B Output Problem: Scaling Developer Velocity Without Increasing Headcount

Consumer Mechanics in B2B Ecosystems

[XM + AI] Beyond Sentiment: The Era of Predictive Empathy

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From My Keyboard

[Thought Leadership]

The Crossover: Human X Agentic
We are building AI agents like software scripts when we should be building them like biological syst…
The Model Context Protocol (MCP): The End of the "Connector" Tax
For the last decade, we have fought the "data silo" war by building point-to-point integrations. Thi…
The $1B Output Problem: Scaling Developer Velocity Without Increasing Headcount
The C-Suite is under the dangerous illusion that AI coding assistants will scale engineering output…
Consumer Mechanics in B2B Ecosystems
The "Consumerization of IT" was merely the prologue. We are entering the TikTok-ification of Enterpr…
[XM + AI] Beyond Sentiment: The Era of Predictive Empathy
In Experience Management, "Sentiment Analysis" is effectively a legacy concept. It is a lagging indi…